Terms & Conditions

Last updated: March 2026

1. Acceptance of Terms

By downloading, installing or using the Kesy application ("Service"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Service.

2. Description of Service

Kesy provides an AI-powered phone receptionist that answers business calls, captures leads, books appointments and runs outbound calling campaigns. The Service is accessible through the Kesy mobile app and web dashboard.

3. Account Registration

To use Kesy, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Subscription & Payments

• Kesy offers subscription plans as displayed in the app. Prices are in Indian Rupees (INR) and include applicable taxes.
• Subscriptions are billed on a monthly recurring basis unless cancelled.
• Campaign calling credits are purchased separately and are non-transferable.
• Payment is processed through secure third-party payment providers.

5. Phone Number Allocation

Upon subscribing, you are allocated a dedicated virtual phone number. This number is leased to you for the duration of your active subscription and remains the property of Kesy and its telephony partners. The number may be reassigned if your subscription lapses for more than 30 days.

6. Acceptable Use

You agree not to use Kesy for:

• Any unlawful, fraudulent or deceptive purpose
• Spam calling or unsolicited bulk communications
• Impersonating another person or entity
• Distributing harmful, offensive or inappropriate content through AI responses
• Circumventing calling hour restrictions mandated by TRAI or other regulatory bodies
• Attempting to reverse-engineer, modify or tamper with the Service

7. Campaign Calling Rules

Outbound campaigns must comply with Indian telecom regulations including TRAI guidelines. Campaign calls are only placed during the calling hours configured in the system. You are solely responsible for ensuring that your contact lists contain valid, consented contacts.

8. AI Disclaimer

Kesy uses artificial intelligence to handle calls. While we strive for high accuracy, AI responses may occasionally be incorrect or incomplete. You acknowledge that:

• AI-generated responses are not guaranteed to be 100% accurate
• Kesy is not a substitute for professional advice (legal, medical, financial, etc.)
• You are responsible for the knowledge base and training data you provide to the AI

9. Intellectual Property

The Kesy app, website, AI models, branding and all related content are the intellectual property of Kesy. You may not copy, modify, distribute or create derivative works without our written consent.

You retain ownership of your business data, call recordings and custom AI training content.

10. Limitation of Liability

To the maximum extent permitted by law, Kesy shall not be liable for any indirect, incidental, special or consequential damages arising from your use of the Service. This includes but is not limited to lost profits, missed calls due to technical issues, or inaccurate AI responses.

Our total liability shall not exceed the amount you have paid for the Service in the preceding 3 months.

11. Service Availability

We aim for high uptime but do not guarantee uninterrupted service. Scheduled maintenance, third-party service outages or force majeure events may temporarily affect availability. We will make reasonable efforts to notify you of planned downtime.

12. Termination

You may cancel your subscription at any time through the app. We reserve the right to suspend or terminate your account if you violate these Terms. Upon termination, your data will be handled as described in our Privacy Policy.

13. Modifications

We may update these Terms from time to time. Material changes will be communicated through the app or via email. Continued use of Kesy after changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

15. Contact

For questions about these Terms, please contact us at:

Email: support@kesy.ai
Website: kesy.ai