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Home / Industries

How businesses like yours use Kesy.

The same receptionist, trained on your business. Here’s what it typically handles in each industry.

Dental offices

Book cleanings and emergency visits, answer insurance questions, and catch every new-patient call — even at lunch.

  • New-patient bookings with insurance details
  • Same-day emergency triage and urgent flags
  • Answers on hours, location, membership plans
  • Reminder and recall calls with the Campaigns add-on

HVAC, plumbing & electrical

Answer the after-hours emergency call, quote the service fee and book the next arrival window before the caller tries a competitor.

  • 24/7 emergency intake with priority flags
  • Service-call fees and plan details, quoted the same way every time
  • Collects address, problem and arrival window
  • Warm-transfers true emergencies to the on-call tech

Real estate

Respond to listing enquiries the moment they come in, qualify buyers and book showings while your agents are out.

  • Qualifies buyers and renters on budget and timeline
  • Answers listing questions from your details
  • Books showings and callbacks
  • Follows up on new leads with the Campaigns add-on

Auto repair & dealers

Book service appointments, answer “is my car ready?” calls and capture sales leads without tying up the front desk.

  • Service bookings with vehicle details
  • Hours, pricing and warranty questions
  • Sales and trade-in lead capture
  • Transfers parts and finance calls to your team

Med spas & salons

Book appointments, explain treatments and prices, and fill cancellations — in a friendly voice that matches your brand.

  • Appointment requests with preferred times
  • Treatment, pricing and aftercare questions
  • Cancellation and reschedule handling
  • Promotions to past clients with the Campaigns add-on

Property management

Log maintenance requests around the clock, separate real emergencies from routine jobs and answer leasing enquiries.

  • 24/7 maintenance intake with unit and issue details
  • Emergency escalation to your on-call manager
  • Leasing enquiries and showing requests
  • Rent and notice reminders with the Campaigns add-on

Insurance agencies

Capture quote requests, answer coverage questions from your approved scripts and route claims calls to the right person.

  • Quote-request intake
  • Routes claims and billing calls
  • Answers office hours and document questions
  • Renewal reminders with the Campaigns add-on
Listen

Hear Kesy take a call.

Press play — the transcript follows the conversation as it happens.

Maple Grove Dental
Columbus, Ohio
Demo call · both sides AI

Sensitive tooth + six-month cleaning

0:00 / 1:01
Insurance checkCombines two visitsCollects date of birth
Ava · KesyThank you for calling Maple Grove Dental. This is Ava. How can I help you today? This call may be recorded for quality.
CallerHi, this is Jessica Moreno. Um, I'm an existing patient and I was hoping to book my routine cleaning, but I've also been having some sensitivity in my back molar.
Ava · KesyI can certainly help with that. Could you please provide your date of birth and your preferred days and times for the appointment?
CallerSure. My date of birth is March 12th, 1991. I'm looking for an appointment next Tuesday or Wednesday after 4:00 p.m.
Ava · KesyThank you, Jessica. I've noted your request for a cleaning and an exam for your sensitivity. The front desk will confirm the exact time by text within business hours.
CallerOkay, thank you. Um, just to confirm, do you take Delta Dental PPO insurance?
Ava · KesyYes, we are in network with Delta Dental PPO. Is there anything else I can assist you with?
CallerNo, that's everything for now. Thanks so much.
Appointment request · Tue after 4 PM1:01
Maple Grove Dental
Columbus, Ohio
Demo call · both sides AI

Back-to-back cleanings for two children

0:00 / 1:24
Family bookingAfter-school slotsConfirms by text
Ava · KesyThank you for calling Maple Grove Dental. This is Ava. How can I help you today? This call may be recorded for quality.
CallerHi, yes. I was wondering if your practice sees young children. I have two kids, an eight-year-old and a five-year-old.
Ava · KesyYes, we do see children of all ages, including your eight and five-year-olds. Would you like to schedule an appointment for them?
CallerYes, I'd like to get cleanings for both of them. Could we do back-to-back appointments on a Saturday morning or a weekday after 3:30?
Ava · KesyWe do have selected Saturday mornings and late afternoon slots after 4:00 p.m. on Tuesdays and Wednesdays. To request those, may I please have their names and dates of birth?
CallerSure. Their names are Aarav, he's eight, and Mira, who's five. I can give you their exact dates of birth when we lock in a time.
Ava · KesyTo proceed with the request, I'll also need their dates of birth and the best phone number to reach you.
CallerOkay. Aarav's date of birth is May 15th, 2018, and Mira's is August 20th, 2021. You can reach me at 614-555-0119.
Ava · KesyThank you. I've submitted the request and the front desk will confirm the exact time by text within business hours.
CallerPerfect. Thank you so much for your help.
Request sent to front desk1:24
Northstar Heating & Cooling
Garland, Texas
Demo call · both sides AI

Water leaking from the indoor unit

0:00 / 1:27
Service addressArrival windowDoesn’t guess — defers to the tech
Riley · KesyThanks for calling Northstar Heating and Cooling. This is Riley. What can I help you with today? This call may be recorded for quality.
CallerHi, I'm calling because I have water dripping from my indoor AC unit in the hallway closet.
Riley · KesyI can certainly help with that. May I have your name, please?
CallerSure, it's Ana Ruiz.
Riley · KesyThank you, Ana. And what is your service address, please?
CallerIt's 731 Pecan Street in Garland.
Riley · KesyThanks, Ana. And what is the best phone number to reach you at?
CallerThat number is 214-555-0127.
Riley · KesyThank you. Is anyone in the home vulnerable to heat, such as an infant, elderly person, or someone with medical needs?
CallerNo, fortunately, everyone's fine.
Riley · KesyGot it. We can offer the next arrival window between 8:00 a.m. and 10:00 a.m. today. The technician will call 30 minutes before arriving.
CallerShould I keep the system off until they get here?
Riley · KesyI don't have that specific instruction available, but the technician can advise you when they arrive between 8:00 a.m. and 10:00 a.m.
CallerOkay, that works. Thank you for your help. Have a good day.
Riley · KesyYou're very welcome. Have a great day.
Booked · 8–10 AM window1:27

These are recorded demo calls: an AI plays the customer and calls a demo business set up on Kesy (a real US number, the live product). Kesy’s side is unedited — exactly what your callers would hear. Phone numbers mentioned are fictional.

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