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Home / Industries

How businesses like yours use Kesy.

The same receptionist, trained on your business. Here’s what it typically handles in each industry.

Physiotherapy & clinics

Book assessments, explain direct billing and referrals, and handle ICBC/WSBC-style claim questions consistently.

  • New-patient assessments with injury details
  • Direct-billing and referral questions
  • Collects insurer and claim numbers
  • Fills cancellations with the Campaigns add-on

Dental offices

Book cleanings and emergency visits, answer insurance questions, and catch every new-patient call — even at lunch.

  • New-patient bookings with insurance details
  • Same-day emergency triage and urgent flags
  • Answers on hours, location, membership plans
  • Reminder and recall calls with the Campaigns add-on

HVAC, plumbing & electrical

Answer the after-hours emergency call, quote the service fee and book the next arrival window before the caller tries a competitor.

  • 24/7 emergency intake with priority flags
  • Service-call fees and plan details, quoted the same way every time
  • Collects address, problem and arrival window
  • Warm-transfers true emergencies to the on-call tech

Real estate

Respond to listing enquiries the moment they come in, qualify buyers and book showings while your agents are out.

  • Qualifies buyers and renters on budget and timeline
  • Answers listing questions from your details
  • Books showings and callbacks
  • Follows up on new leads with the Campaigns add-on

Auto repair & dealers

Book service appointments, answer “is my car ready?” calls and capture sales leads without tying up the front desk.

  • Service bookings with vehicle details
  • Hours, pricing and warranty questions
  • Sales and trade-in lead capture
  • Transfers parts and finance calls to your team

Med spas & salons

Book appointments, explain treatments and prices, and fill cancellations — in a friendly voice that matches your brand.

  • Appointment requests with preferred times
  • Treatment, pricing and aftercare questions
  • Cancellation and reschedule handling
  • Promotions to past clients with the Campaigns add-on

Property management

Log maintenance requests around the clock, separate real emergencies from routine jobs and answer leasing enquiries.

  • 24/7 maintenance intake with unit and issue details
  • Emergency escalation to your on-call manager
  • Leasing enquiries and showing requests
  • Rent and notice reminders with the Campaigns add-on
Listen

Hear Kesy take a call.

Press play — the transcript follows the conversation as it happens.

Kitsilano Physiotherapy
Vancouver, BC
Demo call · both sides AI

Neck pain after a car accident (ICBC)

0:00 / 1:18
ICBC claimsReferral questionTakes a callback
Maya · KesyGood afternoon, Kitsilano Physiotherapy. This is Maya. How can I help? This call may be recorded for quality.
CallerHi, um, I was rear-ended a couple of weeks ago and have some neck pain. So I was wondering if you accept ICBC claims.
Maya · KesyYes, we do accept ICBC claims. What times or days work best for you for an initial assessment?
CallerUm, I was hoping for something later this week. Would you happen to have anything open on Thursday after 5:00 p.m.?
Maya · KesyWe are open until 7:00 p.m. on Thursdays. May I please have your name and phone number to check the specific openings?
CallerSure, it's Sam Collins and my phone number is 778-555-0144.
Maya · KesyThank you, Sam. I don't have our specific Thursday evening openings right now, but I'll have the team check and follow up with you.
CallerOh, okay. Um, do I need anything from my doctor first to start the physiotherapy?
Maya · KesyYou don't need a doctor's referral for physiotherapy in British Columbia, though some insurance plans may require one for reimbursement.
CallerOkay, that's good to know. Thank you.
Maya · KesyYou're very welcome, Sam. Have a wonderful rest of your day.
Team follow-up for Thursday evening1:18
Kitsilano Physiotherapy
Vancouver, BC
Demo call · both sides AI

New patient with lower-back pain

0:00 / 1:21
No referral needed in BCDirect billingPacific Blue Cross
Maya · KesyGood afternoon. Kitsilano Physiotherapy. This is Maya. How can I help? This call may be recorded for quality.
CallerHi there. Um, I'm looking to book an appointment for my lower back. I hurt it moving boxes last week and it's pretty stiff in the mornings. I've never been to your clinic before.
Maya · KesyI can help with that. To get started, could I please get your name and phone number?
CallerSure. Uh, my name is Daniel Wong and my number is 604-555-0129.
Maya · KesyThank you, Daniel. Do you have extended health insurance or an ICBC claim, and what are your preferred times for an appointment?
CallerI have extended health insurance with Pacific Blue Cross. Um, do you guys bill them directly? And I'm looking for an assessment early next week, ideally Monday morning.
Maya · KesyYes, we direct bill Pacific Blue Cross. We have openings for an initial assessment this Monday at 8:00 AM and 9:30 AM. Which time works best for you?
CallerThe 9:30 slot works well. Oh, before we finalize that, do I need a doctor's referral for physiotherapy?
Maya · KesyYou don't need a doctor's referral for physiotherapy here, though you should check if your plan requires one for reimbursement.
CallerPerfect, that's good to know. Okay, let's go ahead and book that.
Assessment · Monday 9:30 AM1:21
Northstar Heating & Cooling
Dallas, Texas
Demo call · both sides AI

AC blowing warm air — same-day repair booked

0:00 / 1:29
Emergency triageQuotes the $89 feePriority for a toddler at home
Riley · KesyThanks for calling Northstar Heating and Cooling. This is Riley. What can I help you with today? This call may be recorded for quality.
CallerHi Riley. Um, our central AC's been blowing warm air since this morning and we really need someone to come take a look today if possible.
Riley · KesyI can certainly help with that. Please check that your thermostat is set to cool and that your air filter is clean.
CallerYeah, I already checked the thermostat and it's set right. We changed the filter a couple of weeks ago. Um, we have a toddler at home, so it's getting pretty warm. Can we get someone out here today?
Riley · KesySince you have a toddler at home, you'll get priority dispatch and we can book a technician for today. May I have your name to get started?
CallerSure, it's Mark Ellison. Before we finalize this, can you also tell me how much the service call fee is?
Riley · KesyThe diagnostic service call is $89, which is waived if you proceed with the repair. May I please have your service address?
CallerOkay, that sounds fair. The address is 4412 Mockingbird Lane, Dallas.
Riley · KesyThank you. And what is the best phone number to reach you at?
CallerIt's 214-555-0143.
Riley · KesyThank you, Mark. I have everything I need. Our next available window is today between 2:00 p.m. and 4:00 p.m., and the technician will call you 30 minutes before arriving.
CallerThat works perfectly. Thanks so much for your help.
Booked · 2–4 PM window1:29

These are recorded demo calls: an AI plays the customer and calls a demo business set up on Kesy (a real Canadian number, the live product). Kesy’s side is unedited — exactly what your callers would hear. Phone numbers mentioned are fictional.

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