KesyPrivacy Policy
What we collect, why, where it’s stored, and your rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
1. Who we are
Kesy is provided by Serveque Global Services Private Limited (“Serveque”, “we”, “us”), a company incorporated in India (CIN U74992WB2018PTC227127) with its registered office at 16 Adhar Chandra Das Lane, Kolkata, West Bengal 700067, India. Contact: support@kesy.ai or +1 (604) 359-3179.
This policy explains what personal information we handle for (a) Kesy customers and website visitors, for whom we decide how data is used, and (b) people who call or are called by our customers’ Kesy numbers, for whom we process data on our customer’s behalf.
2. What we collect
| Data | Examples | Why |
|---|---|---|
| Account | Name, phone number, email, business details, login sessions | Create and secure your account |
| Training content | Services, prices, FAQs, documents and website text you give Kesy | So Kesy can answer your callers |
| Calls | Caller and called numbers, time, duration, recording, transcript, AI summary, details a caller shares (such as a name or address) | Provide call handling, summaries and history to the business |
| Campaign contacts | Names and numbers you upload, call outcomes, opt-out requests | Place outbound calls you schedule and honour opt-outs |
| Billing | Plan, invoices, payment status (card details are handled by Razorpay, not us) | Charge for the Service and keep tax records |
| Support | Messages and callback requests you send us | Answer your questions |
| Website | Pages viewed, device and browser, cookies from Google Tag Manager and the Meta Pixel | Understand site use and measure our advertising |
3. Callers and contacts (data we process for our customers)
When someone calls a business that uses Kesy, the business decides why their information is collected. We process it on the business’s instructions to answer the call, record and transcribe it, and show it to that business. Calls carry a recording notice. If you called a Kesy number and want your information accessed or deleted, contact the business you called; we will help them respond, or you can write to us at support@kesy.ai.
4. AI processing
Calls are processed in real time by Google’s Gemini models to understand the caller and speak the reply, and afterwards to create the transcript and summary. We do not use your call recordings or transcripts to train our own or third-party general-purpose AI models.
5. Who we share data with
We do not sell personal information for money. We share data only with the service providers that run Kesy (listed on our Security page — including Google, Twilio, Supabase, Railway, Cloudflare, Razorpay and Brevo), with authorities when the law requires it, and with a buyer if our business is sold (with this policy continuing to apply).
Our website uses the Meta Pixel and Google Tag Manager to measure advertising. Under some US state laws this may count as “sharing” personal information for cross-context behavioural advertising. You can opt out — see Your privacy choices. This applies to website visitors only; we never use call recordings, transcripts or caller details for advertising.
6. Where data is stored
Our main database is in India (AWS Mumbai region). If you are in Canada, your information is transferred to India and may also be processed in the United States and other countries where our providers operate. Information stored outside your country may be accessible to courts and authorities there. We use contractual and technical safeguards with every provider.
7. How long we keep it
- Account, training content, call records and campaign data: for as long as your account is open.
- When you delete your account, your profile, business settings, training content and contacts are deleted immediately. Call logs (including recordings and transcripts) and billing records are retained to meet legal, tax and dispute-handling obligations; email support@kesy.ai to have call recordings and transcripts deleted, and we will do so within 30 days unless the law requires us to keep them.
- Invoices and payment records: as long as tax law requires (in India, generally 8 years).
8. Security
Data is encrypted in transit and at rest, and access is limited to authorised staff. No system is perfectly secure; if a breach affects your personal information we will notify you and the relevant authorities as the law requires.
9. Your rights
Under PIPEDA and applicable provincial laws you can ask to access the personal information we hold about you, ask us to correct it, and withdraw consent (subject to legal or contractual limits). Email our Privacy Officer at support@kesy.ai. We respond within 30 days. If you are not satisfied, you can complain to the Office of the Privacy Commissioner of Canada.
10. Your privacy choices
You can opt out of advertising cookies on this website. Your choice is saved in this browser, and we also honour the Global Privacy Control (GPC) signal automatically.
11. Children
Kesy is a business service and is not directed at children. We do not knowingly collect information from children through our website or accounts.
12. Privacy Officer
Our Privacy Officer is Prithiraj Nath, Director. Serveque Global Services Private Limited, 16 Adhar Chandra Das Lane, Kolkata, West Bengal 700067, India. Email support@kesy.ai · Phone +1 (604) 359-3179.
13. Changes
We will post any changes here and update the effective date. For material changes we will also email account holders.