Refund & cancellation

1. Try before you pay

Every new account starts with a 7-day free trial with 100 minutes and no card required, so you can test Kesy with real calls before paying.

2. Refunds on your first payment

If you’re not happy within 7 days of your first paid subscription, email support@kesy.ai and we will refund that first payment in full, provided you haven’t made extensive use of the service.

3. After that

Monthly subscription fees are not refundable after the first 7 days, and we don’t refund part-used months. You can cancel at any time to stop the next renewal.

4. Prepaid minutes

Prepaid minute packs don’t expire while your account is open and are not refundable once purchased, except where the law requires.

5. Service problems

If Kesy is unavailable for more than 24 hours in a row because of a fault on our side, contact us and we will credit your account in proportion to the downtime.

6. How to cancel

Go to Subscription & Billing in your dashboard at web.kesy.ai and cancel. Kesy keeps answering until the end of the period you’ve paid for. After that your number may be released after 30 days.

7. How refunds are paid

Approved refunds go back to the original payment method through Razorpay, usually within 5–10 business days depending on your bank.

8. Contact

Email support@kesy.ai with your registered phone number or email, the payment date and the reason.