Video tutorials.

Short how-to videos for every part of Kesy — each one shows the real screens, step by step, with captions. Watch in Hindi (Hinglish) or English.

Chapter 1Getting started

0:430:45 Part 1.1Account banaiye aur sign in kariyeCreate your account and sign inweb.kesy.ai kholiye, apna mobile number aur SMS mein aaya 6-digit code daaliye. Naye number ka account apne aap ban jaata hai — koi password yaad nahi rakhna.Open web.kesy.ai, enter your mobile number and the 6-digit code we text you. New numbers get an account automatically — no password to remember.

0:540:54 Part 1.2Apna business profile banaiyeSet up your business profileSetup ka pehla step: aapka naam, business ka naam, industry, ek chhota description aur website — jo Kesy ko calls par aapko represent karne ke liye chahiye.The first setup step: your name, business name, industry, a short description and your website — what Kesy needs to represent you on calls.

1:111:08 Part 1.3Receptionist ka naam, voice aur greeting chuniyePick your receptionist’s name, voice and greetingApne AI receptionist ka naam rakhiye, voices sun kar ek chuniye, greeting language chuniye, aur phir Kesy ka introduction suniye.Name your AI receptionist, preview and pick a voice, choose the greeting language, then hear Kesy introduce itself.

1:001:03 Part 1.4Free trial shuru kariye aur test numbers verify kariyeStart your free trial and verify your test numbers7-day trial shuru kariye, apne test numbers register kariye, aur shared trial number par ek call karke har number verify kariye.Start the 7-day trial, register your test numbers and verify each one with a quick call to the shared trial number.

0:490:52 Part 1.5Pehli test call kariyeMake your first test callApne registered phone se shared trial number par call kariye, customer ki tarah apne receptionist se baat kariye, phir Calls mein woh call dekhiye — recording, transcript aur summary ke saath.Call the shared trial number from your registered phone, talk to your receptionist like a customer would, then find the call — with its recording, transcript and summary — in Calls.

0:500:50 Part 1.6Dashboard ka ek chhota tourA quick tour of your dashboardAapka Kesy number, aaj ki calls, live calls, aapke minutes aur AI summary ke saath recent calls — sab ek hi screen par.Your Kesy number, today’s calls, live calls, your minutes and recent calls with AI summaries — all on one screen.

Chapter 2Train your AI

0:410:40 Part 2.1Chat karke Kesy ko sikhaiyeTeach Kesy by chattingTrain Your AI kholiye aur apne business ke baare mein normal shabdon mein bataiye — Kesy sab kuch calls ke liye yaad rakhta hai.Open Train Your AI and tell Kesy about your business in plain words — it saves everything as knowledge for your calls.

1:361:33 Part 2.2Documents, spreadsheet, website ya voice note se sikhaiyeAdd documents, spreadsheets, your website or a voice notePDF ya spreadsheet upload kariye, website ka link paste kariye, ya voice note record kariye — Kesy padh kar saari details knowledge mein save karta hai.Upload a PDF or a spreadsheet, paste your website link, or record a voice note — Kesy reads it and saves the facts as knowledge.

1:201:21 Part 2.3Dekhiye aur edit kariye ki Kesy kya jaanta haiSee and edit what Kesy knowsSummary tab mein woh sab hai jo Kesy ne seekha hai. Koi bhi entry padhiye, pencil se theek kariye, purani cheez delete kariye, aur call instructions dekhiye.The Summary tab lists everything Kesy has learned. Read any entry, fix it with the pencil, delete what’s out of date, and see your call instructions.

0:450:41 Part 2.4Live jaane se pehle Kesy ko test kariyeTest Kesy before you go liveTest tab mein woh sawaal poochiye jo aapke callers poochte hain, aur dekhiye Kesy kya jawab dega. Jiska jawab nahi pata, woh Gaps list mein chala jaata hai.Ask the questions your callers ask, in the Test tab, and see exactly how Kesy will answer. Anything it can’t answer goes to your Gaps list.

0:550:55 Part 2.5Knowledge gaps bhariyeFix knowledge gapsGaps mein woh sawaal hain jinka jawab Kesy callers ko nahi de paaya. Ek baar jawab dijiye, phir Kesy har call par wahi jawab dega.Gaps lists the questions callers asked that Kesy couldn’t answer. Answer one, and Kesy uses your answer on every call from then on.

Chapter 3Your calls

1:121:18 Part 3.1Call list: status, filters aur reportsYour call list: statuses, filters and reportsKesy ki har call Calls mein hai — status aur ek line ki summary ke saath. Status, date ya call ki length se filter kariye, report download kariye, aur contacts rakhiye.Every call Kesy handles is in Calls — with a status and a one-line summary. Filter by status, date or length, download a report, and keep contacts.

0:530:54 Part 3.2Call ke andar: summary, transcript aur recordingInside a call: summary, transcript and recordingKisi bhi call ko kholkar Kesy ki summary aur poori transcript padhiye, recording suniye ya download kariye, aur caller ko contact mein save kariye.Open any call to read Kesy’s summary and the full transcript, play or download the recording, and save the caller as a contact.

0:420:41 Part 3.3Live call dekhiye, join kariye ya transfer kariyeWatch a live call, jump in or transferJab call chal rahi ho, dashboard se usse kholkar baat-cheet live dekhiye — aur khud call mein judiye ya apni team ko transfer kariye.When a call is in progress, open it from your dashboard to follow the conversation live — and jump in yourself or hand it to your team.

0:350:35 Part 3.4WhatsApp aur email par call alertsCall alerts on WhatsApp and emailHar call ke baad WhatsApp ya email paaiye — kisne call kiya aur kya chahiye — aur chuniye ki aur kaunse alerts chahiye.Get a WhatsApp or email after every call with who called and what they need, and choose which other alerts you want.

Chapter 4Going live with your number

1:081:14 Part 4.1Premium lijiye aur payment kariyeUpgrade to Premium and payFree trial se Premium par jaiye: kya-kya milta hai dekhiye, terms accept kariye, GST ke saath order summary check kariye aur Razorpay se surakshit payment kariye.Upgrade from the free trial to Premium: see what’s included, agree to the terms, check the GST order summary and pay securely with Razorpay.

0:430:43 Part 4.2Apna Kesy number chuniyeChoose your Kesy numberUpgrade ke baad list se apna business number chuniye — us par aane wali calls Kesy uthata hai.After upgrading, pick your own business number from the list — calls to it are answered by Kesy.

1:000:59 Part 4.3Apne purane business number ko Kesy par forward kariyeForward your existing business number to KesyCustomers jo number pehle se jaante hain, wahi rakhiye: us phone par ek code dial karke calls Kesy par forward kariye, phir Kesy se check karwaiye ki sab theek chal raha hai.Keep the number your customers already know: dial one code on that phone to forward its calls to Kesy, then let Kesy confirm it works.

1:121:19 Part 4.4Calls apne ya apni team ke paas transfer kariyeTransfer calls to you or your teamApni team ko unke available din aur time ke saath jodiye, phir Kesy ko bataiye ki live call kab kisi insaan ko deni hai — aur koi na uthaye to kya karna hai.Add your team with the days and hours they’re available, then tell Kesy when to hand a live call to a person — and what to do if nobody picks up.

0:300:31 Part 4.5Apna Kesy number badaliyeChange your Kesy numberSubscription and Billing se apna Kesy number badaliye — har billing period mein ek baar free.Switch to a different Kesy number from Subscription and Billing — one change is free every billing period.

Chapter 5Outbound campaigns

1:121:09 Part 5.1Campaigns kya karte hain, aur kaise shuru kareinWhat campaigns do, and how to unlock themCampaigns mein Kesy aapke customers ko khud call karta hai. Campaign types, free trial mein kya milta hai, aur Premium, add-on aur KYC se sabko call kaise karein — sab dekhiye.Campaigns let Kesy call your customers for you. See the campaign types, what the free trial includes, and how Premium, the add-on and KYC unlock calling anyone.

1:051:09 Part 5.2Campaign banaiye: goal, language aur callerCreate a campaign: goal, language and callerCampaign ka naam aur goal chuniye, phir language, customers ko sunai dene wala naam aur voice, automatic retry aur calling hours set kariye.Name your campaign and pick its goal, then choose the language, the name and voice your customers hear, automatic retries and calling hours.

0:570:59 Part 5.3Call ki script likhiyeWrite the call scriptTone chuniye, AI se script likhwaiye ya apne notes ko saaf structure mein badaliye, aur woh baatein likhiye jo Kesy ko kabhi nahi kehni.Pick a tone, let AI write the script or turn your own notes into a clear structure, and list anything Kesy must never say.

1:041:06 Part 5.4Ek call se campaign test kariyeTest your campaign with one callPoori list ko call karne se pehle, ek number par wahi script, voice aur language ke saath call kariye — CSV ki extra details ke saath.Before calling your whole list, call one number with the exact script, voice and language — including the extra details from your CSV.

0:591:03 Part 5.5CSV se contacts jodiye — amount aur due date jaisi extra details ke saathAdd contacts with a CSV — and extra details like amount and due dateCSV mein sirf Name aur Phone zaroori hain. Har extra column — jaise Due Amount ya Due Date — us insaan ki call par Kesy ke kaam aata hai.Your CSV needs only Name and Phone. Every extra column — like Due Amount or Due Date — becomes a detail Kesy uses on that person’s call.

0:550:58 Part 5.6Review kariye, phir launch ya schedule kariyeReview, then launch or scheduleBhejne se pehle Kesy ka AI aapka campaign review karta hai. Summary check kariye, phir abhi launch kariye ya baad ke liye schedule kariye.Kesy’s AI reviews your campaign before it goes out. Check the summary, then launch it now or schedule it for later.

1:041:08 Part 5.7Results dekhiye, pause kariye aur follow-up kariyeTrack results, pause and follow upCampaign kholkar dekhiye kise call hua, kisne uthaya, har call ka nateeja aur retry — use pause ya cancel kariye, results download kariye, ya follow-up campaign shuru kariye.Open a campaign to see who’s been called, who answered, each call’s outcome and retries — pause or cancel it, download the results, or start a follow-up campaign.

1:031:03 Part 5.8Google Sheet se campaign chalaiyeRun a campaign from a Google SheetGoogle Sheet jodiye, aur Kesy har nayi row ko apne aap call karta hai — forms aur ads se aane wale leads ke liye badhiya. Premium par uplabdh.Connect a Google Sheet, and Kesy calls every new row automatically — perfect for leads from forms and ads. Available on Premium.

0:500:51 Part 5.9Calling rules: samay, do-not-call aur permissionCalling rules: hours, do-not-call and consentKesy sirf subah 9 se raat 9 baje ke beech, campaign ke hours mein call karta hai, jo call na karne ko kahe use kabhi call nahi karta, aur aap khud bhi numbers block kar sakte hain.Kesy only calls between 9 AM and 9 PM, inside your campaign’s hours, never calls anyone who asked not to be called, and lets you block numbers yourself.

Chapter 6WhatsApp

1:221:27 Part 6.1WhatsApp Agent set up kariyeSet up the WhatsApp AgentKesy ko WhatsApp par customers ko reply karne dijiye, usi knowledge se jo calls par use hoti hai: dekhiye yeh kya karta hai, risk note padhiye, aur QR code se apna number link kariye.Let Kesy reply to your customers on WhatsApp using the same knowledge it uses on calls: see what it does, read the risk note, and link your number with a QR code.

0:570:60 Part 6.2WhatsApp follow-up, alerts aur chat khud sambhalnaWhatsApp follow-ups, alerts and taking over a chatWhatsApp link hone ke baad: Kesy khud reply karta hai, calls ke baad follow-up bhejta hai, aapke reply karne par ruk jaata hai, aur zaroorat padne par aapko alert karta hai.Once WhatsApp is linked: Kesy replies on its own, sends follow-ups after calls, pauses when you reply yourself, and alerts you when a chat needs you.

Chapter 7Minutes and billing

0:460:47 Part 7.1Minutes kaise kaam karte hain: plan, wallet aur per-second billingHow minutes work: plan, wallet and per-second billingPehle plan ke minutes use hote hain, phir wallet ke. Har call ka bill exact second tak hota hai, aur har call ka charge dekh sakte hain.Your plan minutes are used first, then your wallet. Every call is billed to the exact second, and you can see each call’s charge.

0:310:29 Part 7.2Minutes top up kariyeTop up your minutesWallet ke liye extra minutes khareediye. Yeh kabhi expire nahi hote aur plan ke minutes khatam hone par apne aap use hote hain.Buy extra minutes for your wallet. They never expire and are used automatically when your plan minutes run out.

0:470:53 Part 7.3Subscription, invoices aur billing detailsYour subscription, invoices and billing detailsApna plan aur renewal date dekhiye, har payment aur invoice paaiye, aur GST va company details jodiye taaki woh invoices par aayein.See your plan and renewal date, find every payment and invoice, and add your GST and company details so they appear on your invoices.

0:460:47 Part 7.4Plan cancel kariye ya account delete kariyeCancel your plan or delete your accountPlan kabhi bhi cancel kariye — jis period ka payment kiya hai, uske ant tak chalta rehta hai. Account delete karna permanent hai aur aapka data hata deta hai.Cancel your plan any time — it stays active until the end of the period you paid for. Deleting your account is permanent and removes your data.

Chapter 8Account and developers

1:101:09 Part 8.1Business details aur receptionist settings badaliyeEdit your business details and receptionist settingsBusiness ka naam, description, website aur email update kariye, phir receptionist ka naam, language, voice aur greeting badaliye — aur missed call par call-back.Update your business name, description, website and email, then change your receptionist’s name, language, voice and greeting — and missed-call call-backs.

0:340:34 Part 8.2Account mein sign-in devices sambhaliyeManage the devices signed in to your accountKesy mein sign-in har phone aur computer dekhiye, aur jo pehchaan mein na aaye use sign out kariye. Ek saath paanch devices tak sign-in reh sakte hain.See every phone and computer signed in to Kesy, and sign out any you don’t recognise. You can be signed in on up to five at once.

0:570:59 Part 8.3Developers ke liye API keys aur webhooksAPI keys and webhooks for developersKesy ko apne software se jodiye: API key banaiye, docs padhiye, aur webhook jodiye taaki har call ki khabar aapke system ko turant mile.Connect Kesy to your own software: create an API key, read the docs, and add a webhook so your system hears about every call as it happens.

0:470:49 Part 8.4Madad kaise leinGetting helpVideo tutorials dekhiye, WhatsApp par hamari team se baat kariye, callback maangiye, email kariye, ya kabhi bhi Kesy AI ko call kariye.Watch the video tutorials, chat with our team on WhatsApp, ask for a callback, email us, or call Kesy AI any time.

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