Calls apne ya apni team ke paas transfer kariyeTransfer calls to you or your team

Kesy live call kisi asli insaan ko de sakta hai. Pehle un logon ko jodiye jo call le sakte hain — Transfer Settings kholiye aur Add Member dabaiye.

Unka naam daaliye…

…woh phone number jis par Kesy call karega…

…aur unka role.

Woh kin dinon aur kis time call le sakte hain, chuniye. Kesy sirf shift ke dauraan hi call karta hai — isliye alag-alag log alag din sambhal sakte hain.

Save kariye. Jitne chahiye utne log jodiye.

Ab Auto Transfer kholiye.

Transfer calls to a human ko on kariye. Live transfer Premium par, aapke apne number ke saath chalta hai.

Phir chuniye kab: har call kisi ko bhejni hai, ya sirf kuch situations mein — jaise caller kisi insaan se baat karna chahe, complaint ho, ya price quote chahiye. Aap apna rule simple shabdon mein bhi likh sakte hain.

Chuniye call kise jaaye — round robin, ya jo pehle available ho — aur koi na uthaye to kya ho: Kesy baat jaari rakhe, callback ka vaada kare, ya message le. Save kariye, ho gaya.

Kesy can hand a live call over to a real person. First, add the people who can take calls — open Transfer Settings and click Add Member.

Enter their name…

…the phone number Kesy should ring…

…and their role.

Pick the days and hours they can take calls. Kesy only rings someone while they’re on shift — so different people can cover different days.

Save. Add as many people as you need.

Now open Auto Transfer.

Switch on Transfer calls to a human. Live transfer works on Premium, with your own number.

Then choose when: send every call to someone, or only in certain situations — like when the caller asks for a person, has a complaint, or wants a price quote. You can even describe your own rule in plain words.

Pick who gets the call — round robin, or the first person available — and what happens if nobody answers: Kesy carries on, promises a callback, or takes a message. Save, and you’re set.