Part 2.4

Test Kesy before you go live

Ask the questions your callers ask, in the Test tab, and see exactly how Kesy will answer. Anything it can’t answer goes to your Gaps list.

What’s said in this video

Before real callers ring, try Kesy out. Open the Test tab.

Type a question just the way a caller would ask it.

Kesy answers the same way it will on a real call — only from what you’ve taught it.

Now ask something you haven’t taught it yet.

Kesy never makes up an answer. It says it doesn’t know yet, and adds the question to your Gaps list.

The red number on Gaps counts the questions waiting for your answer. We’ll fill one in, in the next video.

Next: Fix knowledge gaps