KesyPart 3.3
Watch a live call, jump in or transfer
When a call is in progress, open it from your dashboard to follow the conversation live — and jump in yourself or hand it to your team.
0:43What’s said in this video
When someone is on a call with Kesy, your dashboard shows it right away.
Click View to open the live call.
You see the conversation as it happens — what the caller says, and how Kesy replies.
Want to take over? Click Jump In. Kesy shows you a number to dial — call it, and you join the conversation and talk to the caller yourself.
We’ll close this one.
Or click Transfer to hand the call to someone on your team — or Let AI Handle to leave it with Kesy. You’ll set up your team in the Going live chapter.
When the call ends, it moves to your call list, with the recording, transcript and summary.