Part 5.2

Create a campaign: goal, language and caller

Name your campaign and pick its goal, then choose the language, the name and voice your customers hear, automatic retries and calling hours.

What’s said in this video

In Campaigns, click New Campaign…

…and choose Simple.

Give it a name you’ll recognise later…

…and pick the goal. Kesy shapes the call around it — for an appointment reminder, that’s reminding your clients and helping them book.

Click Next.

Choose the language Kesy speaks on these calls — English, Spanish, French and more.

Set the name your clients hear…

…and the voice — click Change to listen to the options.

If someone doesn’t pick up, Kesy calls again — up to three more times, after the gap you choose.

And set calling hours, in your business time zone. Kesy only calls inside these windows — and on top of that, only within legal calling hours in each contact’s own time zone.

Click Next. Your campaign is saved as a draft as you go. Next up: the script.

Next: Write the call script